๐Ÿ“ [dk] Ticket System

(7)
(118)
You can always read the reviews or discuss this product
Media gallery
Ticket Menu
Buy product
In short

Simple but useful system that add reports at your server. If you see an intruder, you can open the menu, choose a player, a reason, and if you wish, add a comment and links to photos and videos. Very soon admin will join you and solve your problem.

The user can send tickets with the command: "/ticket name reason" or use the menu. The ability to watch all his tickets, which he sent, as he can see how many administrators in the network and statistics of players and administrators in the "Statistics" tab or in the player profile, but can not view other tickets. When creating a ticket, the user can specify the player who is currently online or offline, simply by specifying him with a nickname, a Steam profile or a SteamID, as well as he must indicate the reason, everything else at will.

The administrator can take tickets and close tickets (only his own), as well as look in the profile of the players all their tickets. He has access to view all the tickets and history.

The owner has the ability to remove tickets, and customize the addon in the game. In the settings you can change everything you need. When you save the settings, they are updated immediately for all players. Setting parameters is made only in the game.

The ranks of the administrators are given after they decide 10 tickets, it does not matter whether they were evaluated or not. In the settings you can specify for how many days the tickets will be downloaded from the database, on these tickets the rating and the rank of administrators will be built.

If the "Owner Groups" does not contain any groups, then Superadmin will automatically be taken.

FEATURES

  • Nice looking design.
  • Simple in using.
  • Notification system while opening, closing, deleting, taking a ticket and so on.
  • Support all gamemodes.
  • Support ULX/ServerGuard/FAdmin.
  • There is an opportunity to watch admins which are online.
  • Full configuration of all parametres in game.
  • A system for sorting all tickets by player, type, reason and time.
  • Using SQLite.
  • Stats.
  • Every admin and player has his own stats profile.
  • Every admin has his own rank and original color which depends on admin's rank.
  1. Rating 0-1 -Trainee.
  2. Rating 1-2 - Amateur.
  3. Rating 2-3 - Specialist.
  4. Rating 3-4 - Expert.
  5. Rating 4-5 - Guru.
  • Superadmin has access to settings, and opportunity to delete and close the tickets.
  • After closing the ticket, player has opportunity to rate an admin that checked him.
  • Fast sending by "/ticket name reason" (open menu "/ticsys")
  • Context menu has a button for opening ticket's system.
  • Auto downloading of content through Steam Workshop.
  • Admin rank is determined after 10 solved tickets.
  • Ability to disable/enable notifications.
  • Ability to reset all settings.
  1. Purchase the addon.
  2. Download from "Gmodstore".
  3. Extract "ticketsystem" into addons
  4. Start server.
  5. Configuration the parametres in game.


config = {
	["Title"] = "Ticket System",
	["Command"] = "ticsys",
    ["Fast Report Command"] = "ticket",
	["Owner Groups"] = {"superadmin"},
	["Admin Groups"] = {"admin", "helper"},
	["Format Date"] = "%d/%m/%Y",
	["Recoil Ticket Creation"] = 300,
	["Load Ticket Last ? Days"] = 7,
	["Short Reason"] = {
		"Other",
		"RDM",
		"NLR",
		"Team Kill",
		"Prop Kill",
		"Spawn Kill",
		"Prop Surf",
		"DM",
		"Mass DM",
		"NON-RP",
		"Job Abuse",
		"FearRP",
		"Prop Block",
		"Door Abuse",
		"Demote Abuse",
		"Metagaming"
	},
	["Length Description"] = 1000,
	["Max Count Files"] = 7,
	["Statistics TOP ?"] = 15,
	["Ranks"] = {
		{["min"] = 0, ["max"] = 1, ["rank"] = "Trainee", ["color"] = Color(213,160,15)},
		{["min"] = 1, ["max"] = 2, ["rank"] = "Amateur", ["color"] = Color(184,208,0)},
		{["min"] = 2, ["max"] = 3, ["rank"] = "Specialist", ["color"] = Color(0,197,42)},
		{["min"] = 3, ["max"] = 4, ["rank"] = "Expert", ["color"] = Color(0,124,227)},
		{["min"] = 4, ["max"] = 5, ["rank"] = "Guru", ["color"] = Color(197,8,8)},
	},
},
language = {
	["Tag"] = "[TicSys]",
	["Close"] = "โœ–",
	["New Ticket"] = "New Ticket",
	["My Tickets"] = "My Tickets",
	["All Tickets"] = "All Tickets",
	["Statistics"] = "Statistics",
	["Settings"] = "Settings",
	["Online Admins"] = "Online Admins",
	["History"] = "History",
	["Select Player"] = "Select Player",
	["Description"] = "Description",
	["Files"] = "Files",
	["Save"] = "Save",
	["Add Url Desc"] = "Write a link to a picture or video",
	["Add Url Btn"] = "Add url",
	["Remove Url Btn"] = "Remove selected url",
	["Send Ticket"] = "Send Ticket",
	["Player is offline"] = "Player is offline",
	["Select Player"] = "Select Player",
	["Info Player"] = "SteamID or URL Profile or Name",
	["URL"] = "URL",
	["OR"] = "OR",
	["Open Profile"] = "Open Profile",
	["Short Reason"] = "Short Reason",
	["User Profile"] = "User Profile",
	["User Information"] = "User Information",
	["Name"] = "Name",
	["Group"] = "Group",
	["Command"] = "Command:",
	["Count Solved Tickets"] = "Count Solved Tickets",
	["Count Send Tickets"] = "Count Send Tickets",
	["Profile"] = "Profile",
	["Reputation"] = "Reputation",
	["View"] = "View",
	["Solved"] = "โœ” Solved",
	["Not Solved"] = "โœ– Not Solved",
	["ctg.id"] = "id",
	["ctg.caller"] = "caller",
	["ctg.violator"] = "violator",
	["ctg.reason"] = "reason",
	["ctg.solved"] = "solved?",
	["ctg.verifier"] = "verifier",
	["ctg.position"] = "position",
	["ctg.player"] = "player",
	["ctg.rating"] = "rating",
	["Filters"] = "Filters",
	["Select Type"] = "Select Type",
	["Find Player"] = "SteamID or Name",
	["All"] = "All",
	["Select Time"] = "Select Time",
	["Find"] = "Find",
	["Reset"] = "Reset",
	["Not taken"] = "Not taken",
	["Information Ticket"] = "Information Ticket",
	["Players"] = "Players",
	["Right click"] = "Right click - copy text",
	["Take Ticket"] = "Take Ticket",
	["Close Ticket"] = "Close Ticket",
	["Delete Ticket"] = "Delete Ticket",
    ...
},

Icons made by flaticon.com

Product reviews

4.56 average based on 7 reviews

Buy product
This product is marked as unsupported. That means there is no support available for this product.
dk Team
1 products - 1 members
Looking for reliable and easy-to-use game server hosting with free Anycast and DDoS protection? Get 30% off your first payment at Physgun with the coupon code gmodstore at checkout.
Product details
Views:
30.7K
Purchases:
268
Added:
Updated:
Price:
$5.99
Languages:
English
Requirements
None specified
Actions
Report
Search products...